LIVE FISH DELIVERY INFORMATION
Please read the information below before placing a live fish order. Shipping terms for all other (non-live) products such as food, filters, pumps etc can be found via our shipping policy page by clicking here.
Combined postage and packaging for live fish is £19.95 or FREE for orders above £100. Livestock shipping is non-refundable. Any DRY GOODS ordered with your fish will be sent separately via Royal Mail or Parcelforce.
All livestock will be delivered using APC or DX Courier - the only delivery companies in the UK licenced to carry live fish. Here is the process we follow to get fish delivered to your door:
- Once your order is placed, we will contact you to arrange a delivery date. Delivery can only take place on a Tuesday, Wednesday, Thursday, or Friday. This is to avoid the potential of fish remaining in a delivery depot over a weekend.
- Ensure you supply a valid mobile contact number and email address. Entering up-to-date contact information upon checkout will avoid delays. Keep an eye on your emails and junk folders, we will be emailing you to arrange delivery.
- Potential for delivery delays. For welfare purposes, couriers will not ship live fish consignments when daytime temperatures are excessively hot, or overnight temperatures are near or below freezing. We will inform you in the event of a weather-related delay.
AREAS NOT ELIGIBLE FOR LIVE FISH DELIVERY
We are unable to deliver live fish overseas or to postcode areas that are unreachable within a timescale that affects welfare in transit. This includes but is not limited to the following areas and postcodes: Dublin and Eire, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Isles and Highlands, certain Scottish Borders areas.
We are currently unable to offer livestock shipping to the following postcodes: AB, BT, DD, DG, FK17+, GY, HS, IV, JE, KA27-28, KE, PA20+, PH16, PH30+, PO30, TD, ZE.
HOW WE PACKAGE FISH FOR TRANSIT
Like in your local fish store, livestock will be packaged in an oxygenated fish bag containing a small amount of water. Pure oxygen gas is added to each bag in preparation for travel.
The fish bags are then packed securely into a lined polystyrene box, with activated heat packs to ensure the temperature is maintained. We ensure all heat packs are activated and generating heat prior to packing. Heat packs require air to activate, so small vent holes may be apparent in the box to ensure this.
During periods of cold weather and for added protection, the polystyrene box is further packed inside a cardboard box and sealed for transit. We affix 'live fish - handle with care' labels to the outer of the box to inform handlers that live fish are packed inside. We supply all fish with an acclimatising guide too, to help introduce your new fish.
HELP AND ADVICE
If you are unsure about ordering fish online, click the icon below for advice.
To claim for losses in transit or within 48 hours of receipt please please visit section 4 of our fishkeeping guide for details.