Description
The best way to keep the moss ball clean is to remove from the tank and gently squeeze into a bucket of aquarium water. Squeezing it pushes the murky water out and releasing it draws the cleaner aquarium water back in. If it floats after being put back in the tank it is because it hasn't absorbed water fully yet - it will sink again once it does.
The recently highlighted issues concern only LIVE zebra mussels, which have been classified as invasive in the USA only – there hasn’t yet been a live one reported in the UK, nor any issues of invasiveness, and it’s only live ones that are cause for concern. In the extremely unlikely event that you do ever find a live one, report it to OATA or DEFRA in the UK. Certainly don’t be alarmed if you ever find a dead one, its completely harmless. Moss balls are not banned in the UK.
We use a highly reputable supplier in Holland, who grows all moss balls in a captive environment to minimise the risk. To further reassure our customers, when the moss balls arrive here we freeze them for two hours prior to release, as advised by OATA. This isn’t harmful to the plant, but kills any hitchhiker, including zebra mussels, which may have found its way onto the plant. You can repeat this if desired.
Shipping Cut Off Times
- In stock orders placed before on working weekdays before 2pm will be despatched on the same working weekday.
- In stock orders placed on a Saturday before 10am will be despatched on that Saturday.
- Orders that include pre-order items will be shipped together in total once the pre-order items arrive back in stock using the delivery service chosen at checkout.
None of these cut-offs apply to palletised items, pond plants or fibreglass ponds.
SERVICE | SPEND | COST |
Packet/Courier items | ||
Royal Mail (2-3 days) | £0.00-£49.99 | £2.99 |
Royal Mail Next Day (1-2 days) | £0.00-£49.99 | £4.99 |
DPD Local Next Day (1 day) | £0.00-£49.99 | £7.99 |
DPD Local Next Day (1 day) | £50 and up | FREE |
Pallets (booked in) | aquariums / bulky items | |
Pallets Standard (3-5 days) |
- | FREE |
Pallets Express (1-2 days) |
- | £39.99 |
*EXCLUDED ITEMS | extra delivery fees apply | |
Fibreglass Ponds (booked in) | ||
Zone 1 (7-10 days) |
- | £79.99 |
Zone 2 (7-14 days) | - | £149.99 |
Zone 3 (7-21 days) | - | £249.99 |
Pond Plants (direct from grower) |
||
All pond plants (3-10 days) | one-off fee regardless of order size/value | £5.99 |
Further delivery information
All delivery services are working day services and do not include delivery on Saturdays and Sundays or public holidays as standard.
Deliveries are usually Monday to Friday only, although some Royal Mail items may be delivered on weekends as standard if the service is available in your area.
Orders over £50 that are under 2kg may be sent by a Royal Mail Tracked 24 service rather than via DPD Local (depending on parcel size).
Orders over £50 delivering to non UK mainland locations may be despatched via a Royal Mail (2-3 days) service rather than an express shipping option.
Please see our full delivery information page and terms and conditions for detailed information on shipping policies and zones