The best way to keep the moss ball clean is to remove from the tank and gently squeeze into a bucket of aquarium water. Squeezing it pushes the murky water out and releasing it draws the cleaner aquarium water back in. If it floats after being put back in the tank it is because it hasn't absorbed water fully yet - it will sink again once it does.
The recently highlighted issues concern only LIVE zebra mussels, which have been classified as invasive in the USA only – there hasn’t yet been a live one reported in the UK, nor any issues of invasiveness, and it’s only live ones that are cause for concern. In the extremely unlikely event that you do ever find a live one, report it to OATA or DEFRA in the UK. Certainly don’t be alarmed if you ever find a dead one, its completely harmless. Moss balls are not banned in the UK.
We use a highly reputable supplier in Holland, who grows all moss balls in a captive environment to minimise the risk. To further reassure our customers, when the moss balls arrive here we freeze them for two hours prior to release, as advised by OATA. This isn’t harmful to the plant, but kills any hitchhiker, including zebra mussels, which may have found its way onto the plant. You can repeat this if desired.
Pre-orders are shipped once we have the stock available and will be shipped using the service chosen at checkout.
All services are working day services and do not include delivery on Saturdays and Sundays or public holidays as standard. Deliveries are usually Monday to Friday only, although some Royal Mail items may be delivered on weekends as standard if the service is available in your area.
|Royal Mail (2-3 days)||£0.00-£49.99||£2.99|
|Royal Mail Next Day (1-2 days)||£0.00-£49.99||£4.99|
|Parcelforce 24 (1 day)||£0.00-£49.99||£7.99|
|Parcelforce 24 (1 day)||£50 and up||FREE|
|Pallets (booked in)||aquariums / bulky items|
Pallets Standard (3-5 days)
Pallets Express (1-2 days)
|*EXCLUDED ITEMS||extra delivery fees apply:|
|Fibreglass Ponds (booked in)|
Zone 1 (7-10 days)
|Zone 2 (7-14 days)||-||£149.99|
|Zone 3 (7-21 days)||-||£249.99|
|Pond Plants (direct from grower)
|All pond plants (3-10 days)||one-off fee regardless of order size/value||£5.99|
Please see our full delivery information page and terms and conditions for detailed information on shipping policies and zones